r999 Terms & Conditions

1. Introduction

Welcome to r999, Bangladesh's trusted online sportsbook and casino platform. These Terms & Conditions ("Terms") constitute a legally binding agreement between you (the "Player") and r999 ("we", "us", "our"). By creating an account, accessing any game, placing a wager, or making a deposit on this platform, you confirm that you have read, understood, and agreed to these Terms in their entirety. If you do not accept these Terms, you must immediately cease using r999's services.

r999 reserves the right to update or amend these Terms at any time. Any material changes will be communicated to registered players via email or on-site notification. Continued use of the platform following any amendment constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically to stay informed of any updates.

2. Eligibility

Access to r999's platform and participation in any betting or gaming activity is subject to the following eligibility requirements. Failure to meet any of these requirements means you are not permitted to use r999's services:

• You must be at least 21 years of age at the time of registration. r999 is strictly a 21+ platform.
• You must be accessing the platform from a jurisdiction where online betting is not expressly prohibited by applicable law.
• You must not be a current employee, contractor, agent, or affiliate of r999 or any of its partner companies.
• You must register only one personal account. Multiple accounts per individual are strictly prohibited and will result in immediate closure of all associated accounts.

3. Account Registration & Verification

To participate in betting or gaming on r999, you must create a registered account by providing accurate, current, and complete information as requested during the registration process. You agree to keep this information updated at all times. r999 reserves the right to request documentary verification of your identity, age, and payment method at any time during the account lifecycle, including at the point of withdrawal.

KYC Requirements

r999 operates a Know Your Customer (KYC) programme in accordance with responsible gaming and anti-fraud best practices. You may be required to submit one or more of the following documents before a withdrawal is processed:

• A government-issued photo ID (National ID Card, Passport, or Driving Licence).
• Proof of residential address (utility bill, bank statement, or official letter dated within the last 3 months).
• Proof of ownership of the payment method used for deposits (e.g., screenshot of bKash or Nagad registered mobile number).

4. Deposits & Withdrawals

r999 supports a range of payment methods tailored to the Bangladeshi market, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank. All transactions are processed in Bangladeshi Taka (BDT). r999 does not charge fees for standard deposits or withdrawals, though your payment provider may apply their own transaction charges.

Deposit Terms

The minimum deposit amount is ৳200. Deposits are typically credited to your r999 account within minutes of a confirmed transaction. r999 is not responsible for delays caused by your bank or mobile financial service provider. You must only deposit funds from a payment method registered in your own name — third-party deposits are strictly prohibited and will result in account suspension pending investigation.

Withdrawal Terms

Withdrawal requests are processed within 24-72 hours, subject to successful KYC verification and internal review. The following conditions apply to all withdrawal requests:

• The minimum withdrawal amount is ৳500. Requests below this threshold will not be processed.
• Bonus funds must meet applicable rollover requirements before they can be withdrawn as real money.
• Withdrawals will only be returned to the same payment method used for the original deposit wherever technically possible.

5. Bonuses & Promotions

r999 offers a variety of bonuses and promotional offers to both new and existing players, including welcome bonuses, reload bonuses, free spins, and event-specific promotions tied to cricket tournaments such as BPL and IPL, and Eid seasonal campaigns. All bonuses are subject to the following general conditions, as well as any specific terms stated at the time the offer is issued:

• Bonuses are credited to your account in the form of bonus balance and must be used within the stated validity period.
• Wagering requirements (rollover) must be fully satisfied before any bonus-derived winnings can be converted to withdrawable cash. Typical rollover requirements range from 15x to 30x the bonus amount.
• r999 reserves the right to withdraw or modify any bonus offer at any time without prior notice if fraud, collusion, or exploitation of a technical error is suspected.
• Only one welcome bonus is available per player, household, IP address, device, and payment method.

r999 may introduce player loyalty and VIP tier programmes at its discretion. Specific terms for any such programme will be communicated separately and will supplement, not replace, these general Terms.

6. Betting & Gaming Rules

All bets placed on r999 are final once confirmed. It is the Player's responsibility to verify the accuracy of all bet details — including event selection, market, stake, and odds — before confirming a wager. r999 will not be liable for any losses arising from the placement of an incorrect or unintended bet.

Sportsbook Rules

In the event of a fixture being abandoned, postponed, or cancelled, r999 will apply standard voiding rules consistent with industry practice. Live bets placed after an event has commenced are subject to real-time odds and may be settled differently from pre-match bets. In the case of a technology error resulting in incorrect odds being displayed, r999 reserves the right to void affected bets and return the stake to the player's account.

Casino & Slots Rules

All casino games and slot titles available on r999 are powered by certified third-party software providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. Each game uses a certified Random Number Generator (RNG) to ensure fair and unpredictable outcomes. Return-to-Player (RTP) percentages are set by the respective game providers and are consistent with industry-standard fair play certification. Any malfunction in a casino game voids all related bets and payouts for that round.

7. Responsible Gaming

r999 is committed to promoting responsible gaming across Bangladesh. We recognise that, for a small number of people, gambling may become problematic. We encourage all players to set personal limits, take regular breaks, and seek help if they feel their gaming behaviour is becoming difficult to control. r999 provides the following responsible gaming tools to all registered players:

• Deposit limits — set daily, weekly, or monthly caps on how much you can deposit.
• Session time-out — temporarily pause your account for a set period (24 hours to 30 days).
• Self-exclusion — permanently close your account if you feel gambling is harming your wellbeing. Contact our support team to activate this option.

8. Account Suspension & Termination

r999 reserves the right to suspend, restrict, or permanently close any player account at its sole discretion, without prior notice, in the following circumstances:

• Breach of any provision of these Terms & Conditions, including the submission of false personal information.
• Suspicion of fraudulent activity, money laundering, match-fixing, or collusion with other players.
• Evidence that the account holder is below 21 years of age, or has been operating multiple accounts.
• Chargebacks or disputed transactions filed against r999 through a payment provider.

9. Limitation of Liability

r999 provides its platform on an "as is" and "as available" basis. While we take every reasonable measure to ensure the platform operates reliably, we cannot guarantee that the service will be uninterrupted, error-free, or free from technical faults at all times. r999 shall not be liable for any indirect, incidental, consequential, or punitive damages arising out of or in connection with your use of this platform — including but not limited to loss of profits, loss of data, or game outcomes affected by technical errors.

In all circumstances, r999's maximum aggregate liability to you for any claim arising under or in connection with these Terms shall not exceed the total value of your real-money balance held in your r999 account at the time the claim arises. Nothing in these Terms excludes liability for death, personal injury, or fraud caused by our own gross negligence.

10. Governing Law & Disputes

These Terms & Conditions are governed by and construed in accordance with applicable law. Any dispute arising out of or in connection with these Terms that cannot be resolved through direct communication with r999's customer support team will be referred to binding arbitration. Players based in Bangladesh are encouraged to contact our support team at [email protected] in the first instance to seek a resolution before escalating any complaint. r999 is committed to fair and timely resolution of all player disputes.

11. Amendments to These Terms

r999 reserves the right to revise, update, or replace these Terms & Conditions at any time. Where changes are material, we will endeavour to provide at least 7 days' advance notice via email to the address registered on your account, or by displaying a prominent notice on the r999 website. Your continued use of the platform after any such change takes effect constitutes your acceptance of the updated Terms.

If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision shall be deemed severed from the remaining Terms, which shall continue in full force and effect. The headings used in these Terms are for convenience only and do not affect their interpretation.