Privacy Policy

Introduction

r999 ("we", "us", or "our") operates the online sports betting and casino platform accessible at r999.cam. This Privacy Policy explains how we collect, use, disclose, and safeguard information about you when you visit our website, create an account, place bets, play casino games, or otherwise interact with our services. Please read this document carefully before using r999.

By accessing or using r999, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with any part of this policy, please discontinue your use of our services. This policy applies to all users based in Bangladesh and any other jurisdiction where r999 operates.

Information We Collect

We collect several categories of information depending on how you use our platform. This includes information you give us directly, information we collect automatically, and information we receive from third parties.

Information You Provide Directly

• Full name, date of birth, and gender as required during registration
• Contact details including email address and mobile phone number
• Residential address, city (Dhaka, Chittagong, Sylhet, Khulna, etc.) and postcode
• National ID card number or passport details for identity verification
• Payment method information such as bKash account number, Nagad number, Rocket number, or bank account details from Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, or Sonali Bank

Information Collected Automatically

• IP address, device type, operating system, and browser version
• Pages visited, time spent on each section, click patterns, and game activity logs
• Deposit and withdrawal transaction history, amounts, and timestamps
• Session identifiers, cookies, and local storage data as detailed in our Cookies section

Information from Third Parties

• Identity and age verification responses from KYC service providers
• Fraud risk scores and transaction verification signals from payment processors
• Referral source data where you arrive at r999 through a marketing partner link

How We Use Your Information

The personal information r999 collects is used for specific, legitimate purposes directly related to providing and improving our services to players across Bangladesh. We do not use your data for any purpose that has not been disclosed in this policy.

• Creating and managing your r999 account, including identity verification and age checks (21+ only)
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfers securely
• Delivering cricket betting, slots, live casino, fishing, and other gaming services you request
• Sending transactional notifications, bonus alerts, and account-related communications via SMS or email
• Detecting, preventing, and investigating fraudulent activity, money laundering, and responsible gaming breaches
• Improving platform performance, personalizing game recommendations, and analyzing usage trends to enhance user experience

Legal Basis for Processing

Where applicable law requires us to identify a legal basis for processing personal data, we rely on the following grounds:

• Contractual necessity — processing is required to fulfil your account agreement and service requests with r999
• Legal obligation — we must process certain data to comply with anti-money laundering (AML) regulations and platform security requirements
• Legitimate interests — for fraud prevention, platform analytics, and improving service quality, provided these do not override your fundamental rights
• Consent — for marketing communications and optional data sharing, where you have given us clear, affirmative consent which you may withdraw at any time

Sharing of Information

r999 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We share your data only in the following limited circumstances:

Service Providers

We engage trusted third-party companies to assist in operating our platform, processing payments, conducting identity verification, providing customer support technology, and analyzing data. These providers are contractually bound to handle your data only as instructed by r999 and may not use it for their own purposes.

Legal and Regulatory Authorities

We may disclose your personal information to law enforcement agencies, courts, government bodies, or regulatory authorities when required by applicable law, court order, or when we believe in good faith that disclosure is reasonably necessary to protect the rights, property, or safety of r999, its users, or the public.

Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of r999's assets, your personal data may be transferred to the successor entity. You will be notified via your registered email address and given the opportunity to object before such transfer becomes effective.

Cookies and Tracking Technologies

r999 uses cookies and similar tracking technologies to enhance your experience, remember your preferences, maintain session security, and analyze how our platform is used. We deploy the following types of cookies:

• Essential cookies — required for the platform to function, handle logins, and secure transactions; cannot be disabled
• Functional cookies — remember your language preference, region settings, and last-visited game categories
• Analytics cookies — collect anonymised usage data to help us understand traffic patterns and improve page performance
• Marketing cookies — track referral sources and measure the effectiveness of promotional campaigns, where you have provided consent

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of r999 and your ability to use some features of the platform.

Data Retention

r999 retains your personal data for as long as your account remains active and for a period thereafter as required to fulfil legal, regulatory, and business obligations. Account information and transactional records are typically retained for a minimum of five years following account closure to comply with AML and financial regulations.

Where data is no longer required for any legitimate purpose, we will securely delete or anonymize it. You may submit a request for data deletion where permitted by law; however, please be aware that deletion of core account data will result in permanent account closure.

Data Security

r999 employs industry-standard technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. Our platform is protected by SSL encryption across all data transmission channels, ensuring that information exchanged between your device and our servers remains private and secure at all times.

We restrict internal access to personal data to employees, contractors, and agents who need that information to process it on our behalf and who are subject to strict confidentiality obligations. Despite these safeguards, no method of transmission over the internet or method of electronic storage is 100% secure. If you have reason to believe your account has been compromised, please contact our support team immediately.

Your Privacy Rights

Subject to applicable law, you have the following rights with respect to your personal data held by r999:

• Right to access — request a copy of the personal data we hold about you
• Right to rectification — ask us to correct any inaccurate or incomplete information
• Right to erasure — request deletion of your personal data where no legal retention obligation applies
• Right to restriction — ask us to pause processing of your data while a dispute is under review
• Right to data portability — receive your data in a structured, machine-readable format where technically feasible
• Right to object — object to processing based on legitimate interests, including profiling for marketing purposes

To exercise any of these rights, please contact r999 Support by emailing [email protected]. We will respond to your request within a reasonable timeframe. Please note that some rights are subject to limitations where we have compelling legitimate grounds or are required by law to retain certain data.

Third-Party Services and Links

r999 integrates with third-party gaming providers including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming, and NetEnt to deliver our game library. These providers operate under their own privacy and data handling practices. r999 is not responsible for the privacy practices of these game studios, though we select partners who uphold high standards of data protection.

Payment processing for bKash, Nagad, Rocket, Upay, Visa, and Mastercard transactions is handled by our payment service partners. Financial data shared for payment processing is governed by the respective providers' security and privacy policies in addition to r999's own data handling standards.

Protection of Minors

r999 is strictly an adults-only platform. We do not knowingly collect personal information from individuals under the age of 21. All registration processes include mandatory age verification steps. If we become aware that a user under 21 has created an account or provided personal information, we will immediately suspend the account, delete the data, and take appropriate remedial action. Parents and guardians are encouraged to use parental control tools to prevent underage individuals from accessing gambling services.

Changes to This Privacy Policy

r999 reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will revise the "Last Updated" date at the top of this page and, where appropriate, notify you by email or through a prominent notice on the r999 platform. Your continued use of r999 after such changes constitutes your acceptance of the revised Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how r999 is protecting your information. If you have questions or concerns about any changes, please reach out to our support team before continuing to use the platform.

Contact Us

If you have any questions, requests, or complaints regarding this Privacy Policy or the way r999 handles your personal data, please contact our dedicated support team. We are committed to resolving all data-related concerns in a timely and transparent manner.

Email: [email protected] — Our support team is available 24/7 to assist players across Bangladesh including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh.